Thank you for choosing Slice Guys.

By placing an order with us, you agree to the following Terms & Conditions:

1. Orders

* All orders are subject to availability and acceptance.

* Slice Guys reserves the right to refuse or cancel any order at its discretion.

2. Bulk Orders

* All bulk or catering orders must be paid in full upfront before preparation begins.

3. Delivery

* Free delivery is available on orders of £20 or more.

* Orders under £20 may be subject to a delivery charge.

* Estimated delivery time is 30–60 minutes, depending on order volume, traffic, weather conditions and other unforeseen circumstances.

* Delivery times are estimates only and are not guaranteed.

4. Right to Refuse Delivery

Slice Guys reserves the right to refuse or cancel a delivery if:

* The delivery address is outside our delivery area.

* Incorrect or incomplete delivery details have been provided.

* Our delivery driver feels threatened, unsafe or is subjected to abusive behaviour.

* Circumstances beyond our reasonable control prevent us from completing the delivery safely.

5. Right to Refuse Service

Slice Guys reserves the right to refuse service or future orders to any customer who:

* Is abusive, threatening or disrespectful towards our staff or delivery drivers.

* Engages in fraudulent activity or provides false information.

* Repeatedly places prank or unpaid orders.

* Refuses to comply with these Terms & Conditions.

6. Customer Responsibility

* Please ensure someone is available to receive the order at the delivery address.

* If delivery cannot be completed due to incorrect information or no one being available, additional delivery charges may apply and refunds may not be issued.

7. Incorrect Orders

* If you believe your order has been prepared incorrectly, please contact Slice Guys as soon as possible.

* Clear photographs of the order may be requested to help us assess the issue.

* Where possible, please do not eat, alter or dispose of the food until we have reviewed your complaint.

* If the food has been substantially consumed or altered before we have had the opportunity to assess the issue, we may be unable to offer a replacement or refund unless the issue relates to food safety or another matter covered by your statutory consumer rights.

* Once we have reviewed the information provided, we will work with you to reach a fair solution, which may include a replacement, refund or another appropriate resolution.

8. Allergies

* Please inform us of any food allergies before placing your order.

* While we take every reasonable precaution, our food is prepared in kitchens where allergens are present. We cannot guarantee that any item is completely free from allergens.

9. Prices & Promotions

* Prices and promotional offers are subject to change without prior notice.

* Promotional offers cannot be used in conjunction with any other offer unless otherwise stated.

10. Refunds & Complaints

* If you experience any issues with your order, please contact us as soon as possible.

* Refunds, replacements or credits will be considered at the discretion of management in accordance with your statutory consumer rights.

11. General

* By placing an order with Slice Guys, you confirm that you have read and agreed to these Terms & Conditions.

* Slice Guys reserves the right to amend these Terms & Conditions at any time without prior notice.